Think about these questions before you start this in2english.com.cn web-learning unit:
· How do you deal with complaints in your company ? · Is there a standard company policy or do you make specific decisions in each case ? · Who deals with complaints ? Do you have a specific department ? · Does any member of staff receive training in how to deal with complaints from angry clients or customers and how to offer satisfactory solutions ? · What are complaints usually about ? How do you respond ? Think of your actual replies to what customers or clients complain about. How could you improve what you say ? · Do you deal with complaints personally ? What are the important factors to consider ?
